Transactions Policy

At Lucy & Joe, we place great importance on secure and reliable payment processing. All purchases made through our website are handled using protected payment systems that follow internationally recognised security standards.

Accepted Payment Methods

Customers can complete their purchases using well-known, trusted payment options, which may include:

Visa
Mastercard
Google Pay
Apple Pay
Shop Pay
PayPal

The payment methods available during checkout may vary depending on your banking institution and the services supported by our payment gateways.

How the Payment Process Works

Select one of the available payment options during checkout.
You will be directed to our secure payment environment.
Enter your payment details and confirm the transaction.
Your payment is processed securely through an encrypted connection.
Once the transaction is complete, you will receive an automated order confirmation email with the full details of your purchase.

Secure Payment Protection

Encryption: All payment transactions are transmitted through advanced SSL-encrypted connections.
Server Security: Lucy & Joe does not store complete card or banking details on our servers.
PCI-DSS Compliance: Payments are processed through certified providers that comply with strict international security standards.

Failed or Declined Payments

If your payment attempt is unsuccessful, we recommend trying an alternative payment method, double-checking your payment details and billing address, or contacting your bank to confirm there are no restrictions or holds on your card. If the problem persists, our support team is happy to help.

Currency

All prices listed on our website are displayed and processed in Pounds Sterling (GBP) [confirm whether prices are VAT-inclusive once your VAT status is resolved]. If your payment method uses a different currency, your bank or payment provider may apply standard currency conversion rates and fees.

Customer Support & Company Information

Store name: Lucy & Joe

Company name: Yusuf Agir LLC

Registration Number: 42-3392831

Business Address: 34 Amanda Rd, Sudbury MA, 01776 United States.

Warehouse Address: 35 Parkfield Ave, Bootle L30 1PG, UK

Email: info@lucyandjo.com

Phone: +44 1507 309327

Customer Service Hours:

Monday to Friday: 9am - 6pm (BST)

Saturday and Sunday: Closed