Terms of Service

This website is operated by Lucy & Joe, a trading name of Yusuf Agir LLC. Throughout the website, the terms "we", "us", and "our" refer to Lucy & Joe.

By visiting this website or purchasing products through our store, you agree to comply with the following Terms and Conditions ("Terms of Service"). These Terms apply to all individuals who access or use the website, including visitors, customers, and other users.

If you do not agree with these Terms, you should discontinue using the website and the services provided.

1. Use of the Online Store

By using this website, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or guardian who accepts responsibility for your activity.

You agree not to use this website or its products for any unlawful, fraudulent, or unauthorized purpose. Any attempt to disrupt the operation or security of the website is strictly prohibited, including introducing malicious software, viruses, or other harmful code.

Failure to follow these rules may result in the immediate suspension or termination of your access to the website and its services.

2. General Conditions

We reserve the right to refuse or cancel any order if legitimate circumstances require it, including suspected fraud, misuse of the website, pricing errors, or stock discrepancies.

Payment information is always transmitted securely through encrypted networks. No part of this website, its content, or its services may be copied, reproduced, sold, distributed, or otherwise exploited without prior written permission from us.

3. Accuracy of Website Information

We make every effort to ensure that the information presented on our website is accurate, complete, and up to date, but we cannot guarantee that all information will always be entirely error-free or current.

The content provided on this website is intended for general informational purposes only. We reserve the right to modify, update, or remove content from the website at any time without prior notice.

4. Changes to Products, Services, and Prices

Product prices and availability are subject to change without prior notice. All prices are displayed in Pounds Sterling (GBP) [confirm VAT-inclusive vs. VAT-exclusive pricing once your VAT registration status is resolved — UK consumer law generally expects prices shown to consumers to be VAT-inclusive].

We also reserve the right to modify, suspend, or discontinue parts of the website, product lines, or certain services whenever necessary for operational, legal, or technical reasons.

5. Contract Formation and Ordering

Products displayed in our online store represent an invitation to treat and do not constitute a legally binding offer. By placing an order through our checkout system, you are submitting a binding purchase offer. An automatically generated confirmation email acknowledging receipt of your order does not constitute final acceptance of that order. A purchase contract becomes legally binding only when your ordered products have been officially processed and dispatched.

Nothing in this section affects your statutory right to cancel within 14 days as described in our Returns, Refunds & Cancellation Policy.

6. Warranty and Consumer Rights

All products offered through our website are subject to the Consumer Rights Act 2015 and other applicable UK consumer protection law. Nothing within these Terms is intended to limit, override, or replace any statutory rights or guarantees that consumers hold under applicable law.

7. Products, Availability, and Shipping

Certain products may be available exclusively online and in limited quantities. We strive to display product images, textures, and colors as accurately as possible; however, appearance may vary depending on your device or monitor settings.

Shipping & Import Duties: We currently ship exclusively to customers within the United Kingdom. Orders are shipped directly from our international fulfillment and logistics facilities to the customer. Depending on your order's value and our VAT registration status, UK VAT and/or customs charges may apply as described in our Shipping Policy.

8. Billing and Account Information

Customers agree to provide current, complete, and accurate purchase and account information for all transactions made at our store. We reserve the right to review, hold, or cancel any order if incorrect, incomplete, or suspicious billing or shipping information is detected.

9. Third-Party Tools and Services

Our website may provide access to third-party tools, applications, or services over which we neither monitor nor have any control. These tools are provided on an "as is" and "as available" basis without any warranties or endorsements.

10. Links to External Websites

Our store may contain links to external third-party websites. Lucy & Joe is not responsible for examining or evaluating the content, privacy policies, or practices of any third-party sites.

11. User Submissions and Feedback

If you send specific submissions (such as contest entries, reviews, or creative ideas) or unsolicited feedback to us, you agree that we may edit, copy, publish, and distribute them without restriction. You remain solely responsible for ensuring your submissions don't violate the rights of any third party.

12. Personal Information

The submission of personal information through our store is governed by our Privacy Policy, which ensures your data is handled in accordance with UK GDPR and applicable law.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, and shipping transit times. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, without prior notice.

14. Prohibited Activities

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable regulations; (d) to infringe upon our intellectual property rights; or (e) to upload viruses or malicious code.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Lucy & Joe, its directors, employees, or affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the website or any products procured through the service. Nothing in this section limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law, and your statutory consumer rights remain fully unaffected.

16. Indemnification

You agree to indemnify, defend, and hold harmless Lucy & Joe and our partners, agents, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law.

17. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder will remain in effect.

18. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or by ceasing use of our site.

19. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law provisions. This does not remove or reduce the mandatory statutory rights you hold as a consumer under the law of England and Wales, Scotland, or Northern Ireland (as applicable to your residence), which cannot be excluded or limited by contract. [Recommend confirming this clause with a UK/US cross-border consumer law specialist — the right balance between US and UK governing law is a legal judgment call, not just a wording choice.]

20. Company Contact Information

Store name: Lucy & Joe

Company name: Yusuf Agir LLC

Registration Number: 42-3392831

Business Address: 34 Amanda Rd, Sudbury MA, 01776 United States.

Warehouse Address: 35 Parkfield Ave, Bootle L30 1PG, UK

Email: info@lucyandjo.com

Phone: +44 1507 309327

Customer Service Hours:

Monday to Friday: 9am - 6pm (BST)

Saturday and Sunday: Closed